Emergency Store Recovery — 24h Response

Emergency store recovery with a response within a day

For situations where the store is down right now and every hour costs orders: the site will not open, redirects visitors to other sites, throws an error after an update or is infected.

How it differs from the regular service

Response time. I take the job within a day of your request, not in queue order. That is what the higher price pays for — regular hack recovery costs less but may start in a few days.

What happens first

1. A snapshot of the current state before any change — without it, the cause cannot be established later.
2. Getting the site back up. With a quick rollback if possible, otherwise by fixing the specific error.
3. Finding the cause. A restored site with an open hole goes down again within days.
4. Closing the cause and checking.

What to do before I connect

Do not delete anything suspicious at random — it is easy to remove a working file together with a backdoor. Do not change passwords until the way in has been found. Do not restore blindly from an old backup: if the infection happened earlier, you will restore it along with the site. The most useful thing is to make a copy as it is.

Honest about the limits

A day is when work starts, not a promise to fix everything within a day. A simple outage is fixed in hours; a deep infection with hunting for the entry point can take several days. I give a time estimate after the first look.

What to do after a hack is described in the article the store was hacked: what to do in the first hours. After recovery it is worth setting up verified backups — next time it will all take an hour.