A hacked store is not only damaged reputation — it is a risk to customer data and a penalty from search engines. Recovery is not simply "remove the virus": it means finding the way in and closing it, so the infection does not come back.
Signs of a hack
- redirects to third-party sites;
- spam pages or foreign products in the catalogue;
- browser or Google warnings about danger;
- unknown administrators, odd files, load spikes.
What recovery involves
- Diagnosis: finding malicious files, database injections and backdoors;
- Cleanup: removing the malicious code from files and database;
- Finding the cause: a vulnerable module, a weak password, a hole in the server;
- Closing the hole: updates, password changes, hardening;
- Prevention: backups, monitoring, fail2ban.
Why finding the cause matters
Clean the files but leave the vulnerability, and the store is hacked again within days. So the critical stage is establishing how exactly they got in, and shutting that path.
Restoring search engines’ trust
After the cleanup a review request is submitted in Google Search Console to lift the "dangerous site" flag.
Common questions
Can the data be saved?
Usually yes — products and orders are recovered and the malicious code removed.
How long does it take?
It depends on the scale; critical cases are taken as a priority.
Any guarantee it will not happen again?
We close the cause and add protection, which minimises the risk of reinfection.
Store been hacked? I will clean it, find the cause and close the vulnerability.
